Shipping & Deliveries

Free first class shipping for USA orders over $75

WARNING: This Product Contains Nicotine. Nicotine is an addictive chemical

Shipping & Deliveries

 

Where We Ship:

Shipping is provided to all 50 States as well as APO and FPO addresses. We also ship internationally worldwide. Available countries will be shown at checkout. FEDEX® does not ship to PO BOXES or military addresses. All orders are shipped from 365 Pilot Road, Suite B, Las Vegas, NV 89119 
If you have any questions, please contact us using one of the methods below 
Phone: 702-331-7212
Email: customersupport@ecigaretteempire.com
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International Shipping:

All international orders are subject to verification depending on the size of the order placed. As a company, we do not cover import duties and taxes; all additional fees are expected to be paid by the consumer. Fees may vary depending on delivery location. If your package is returned we will reimburse you in full minus the shipping costs. In the event that your package is seized or destroyed, we are not liable for this and we will not be able to send you a refund. You are responsible to know and understand your country's import laws and regulations.

 

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Take note:

All orders consisting of $250 or more will be shipped to the verified billing address of the cardholder. If said address is unverified by the 6th day, the order will be cancelled. Orders consisting of $150 or more are to be shipped requiring a signature confirmation. This means someone must be available to sign for the package.

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Estimated Time of Transit:

Please note that all shipping times are estimates!!

First Class Mail: Varies depending on location (2-7 business days)

Priority Mail: Varies depending on location (1-3 business days)

Free Shipping is provided for DOMESTIC orders of $75 or more. (After discounts and before tax.) We will use either USPS Priority or FedEx Ground. If you have a specific carrier you would like please select that option upon Checkout.

Same day shipping on MOST orders placed before 4PM PST Monday-Friday.

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USPS First Class Mail

2-7 business days in transit ** Estimate

USPS Priority (Standard Shipping)

1-3 business days in transit ** Estimate

USPS Service Days:

Open Monday-Friday (Note* If you receive an “Order Shipped” email when USPS is closed you order has been processed and will be shipped once they reopen.)
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FEDEX Ground and FEDEX HOME DELIVERY

2-6 business days in transit ** Estimate

FEDEX 2 DAY

2-business days in transit ** Estimate

FEDEX STANDARD OVER NIGHT

1-business day in transit 

FEDEX SERVICE DAYS

Monday-Friday (There is no delivery on weekends)

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APO/FPO:

Orders being shipped to military addresses may take up to 14 days.
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**Transit times are not guaranteed. Shipping fees are non-refundable.

**The times of transit listed above are estimates. These are estimated times of transit, meaning they do not include the time needed to process, package and drop off your order. Orders are shipped in the order that they are received.**

*Expedited shipping options mean shorter transit times not processing times. When Your Order Will Be Shipped:

At E Cigarette Empire orders are normally processed and shipped within 0-1 days of receipt.

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Incomplete or Incorrect Address Submissions:

We advise that you review your shipping address carefully when placing your order. Errors with the shipping address will cause delays in processing. We will not reship the package until returned by the courier and the customer has paid to reship the order. All replacement and warranty shipments are shipped using USPS First Class Mail.

Tracking Your Order:

The tracking number will be sent to your accounts registered email address once your order has been shipped. If your tracking number has not updated, we cannot take any further action until the 10th business day from the original shipping date. This avoids any duplicate deliveries. If your package is not received by the 10th business day or is reported "delivered" when it was not received, please follow the instructions below.

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Order Cancellation:

  • Submit any cancellation request via email to sales@ecigaretteempire.com or via phone call. Once the order has been shipped, we will not be able to cancel your order.

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Filing a Claim for Lost or Missing Mail:

In the event that your package has been lost, not received, or misdelivered you are required to contact the Carrier to start a missing mail search. Once the results have been provided please forward them to sales@ecigaretteempire.com and we will further assist you.

USPS Contact Information: 1-800-ASK-USPS

Fedex Contact Information: 1-800-463-3339